Frequently Asked Questions

This page contains a list of our most frequently asked questions. For detailed information regarding Gift Vouchers, please contact us.
For general terms and conditions including our Privacy Policy, please click here.

 

What is Organic Wine?

Organic Wine is made from grapes that are grown organically - that is no use of artificial chemicals or fertilisers during the growth or left in the ground from previous years. In the UK this is controlled by the Soil Association and is controlled in other countries by similar organisations to similar standards. Growing grapes organically can be very difficult in many wine-growing regions mainly due to excessive humidity during the growing season which encourages mould growth. Regions with continental weather patterns and/or regions that are dryer (e.g. the south of France) can produce organically grown grapes very successfully.

 

How soon will my delivery be processed?

Our office hours are from Monday to Friday, 9:00am - 5.30pm.

Any orders placed over the weekend will be processed on Monday. Orders placed after 5.30pm will also be processed the next working day.

 

Can I shop on Just Great Wine without logging in or registering?

Yes, you can browse our wines and add products to your basket without logging in and proceed to pay directly through our Express Checkout.

 

Is there a minimum quantity I must order?

No, you can go right ahead and buy a single bottle to try a wine before committing to buy a larger case. Delivery is £4.99 for a single bottle. Delivery of 2 bottles up to 12 is £6.50 (including VAT) and for each of the first two cases of 12 bottles to be received at the same deliver. For the third case there is no charge provided they are purchased for the same delivery. For a delivery of four or more cases there is no delivery charge.  

 

Can you help me with organising a wine selection for a big event?

Yes! Give us a ring on 0345 230 8070 or send us an email at sales@justgreatwine.co.uk ,and our team of experienced staff will be happy to provide you with expert advice on our wine package deals for special occasions. From weddings to private and corporate parties, leave it to us to take care of your wine requirements.

 

When can I expect my delivery to be made?

From the time of placing your order we aim to deliver within 10 working days, although it will often arrive much faster.  

 

What time will my delivery arrive?

Deliveries are made Monday to Friday 9.00am to 5.00pm by our couriers. Just Great Wine do not currently offer delivery on weekends or UK national holidays.  

 

What if I am out when my delivery arrives?

If no one is home when the courier attempts to deliver your wine, the courier will leave a card explaining they have called and they will re-attempt to deliver the wine the following day. If the parcel is not delivered on the second attempt, then another calling card will be left explaining the courier has attempted a second delivery and the parcel can be collected from the local depot. If the wine is not collected from the local depot within the next 2 days the goods will be returned to Just Great Wine and the customer will then be responsible for collecting the parcel from Just Great Wine.   

 

What is Biodynamic Wine?

This can best be described as 'Organic Plus'. Much of the good organic practice is supplemented by practices such as timing various functions carried out on the vines during critical phases of the moon, the theory being that it reduces stress on the vines and thus produces better grapes. Although the theory is disputed by many experts, there seems little doubt that it works, even though the grape production requires more work and thus is more expensive to produce. In addition producers of biodynamic wine use very few, if any, additives to the wine, so they only use naturally occurring yeasts, very little sulphur during the process though to bottling and no filtering.

 

You may get small amounts of sediment in the bottle but this is completely harmless, just take care pouring the glass! In addition, to preserve the wine with minimal sulphur additives, the wines from Catherine et Dominique Derain (see our wine list) use a natural sealant instead of a plastic or metal 'capsule' to completely seal the bottle from the air after corking so that the wine arrives in top condition. You can either knock the sealant off with the back of a spoon before uncorking or you can just push the corkscrew through the sealant and open normally.