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Terms and Conditions

All wines and spirits are offered subject to availability and remain the property of Just Great Wine Ltd until payment is received in full. In the unlikely event that a product is unavailable when you place your order, we will contact you to arrange replacement, or another acceptable arrangement for the completion of your order. We reserve the right not to accept any order

Use of the Just Great Wine web site www.JustGreatWine.co.uk is on condition you agree to the terms and conditions of Just Great Wine which from time to time are subject to change.

Just Great Wine is a company based in England and any subsequent disputes or claims arising from the use of this site must be made and settled under English law.

The minimum order is a case of 12 bottles and all orders must be in multiples of cases of 12 bottles.

Products on Just Great Wine are subject to availability and if they are subsequently found to be unavailable once an order request is placed, you will be informed within two working days. No monies will be charged to your credit/debit card until we have confirmed with you that your request can be fulfilled.

Just Great Wine reserves the right not to progress/accept any order requests.

Indemnification

You agree to indemnify Just Great Wine and its related companies, affiliates, employees, agents and representatives, and to hold them harmless from all reasonable damages, losses, taxes, duties, fees, expenses, claims and liabilities (including attorneys' fees) ("Claims") that may arise from the use of Just Great Wine or www.JustGreatWine.co.uk.

Warranties

Just Great Wine warrant that the wines will be of satisfactory quality and fit for their general purpose.

Other than as stated elsewhere within the terms and conditions of the web site, all warranties conditions, terms and undertakings, expressed or implied, whether by statute, common law, custom, trade usage, course of dealings or otherwise in respect of the goods and services provided by us hereunder and hereby excluded to the fullest extent permitted by law.

Nothing in this Agreement shall affect, exclude or limit your statutory rights as a consumer.

Disclaimer

By using this site you accept that it is at your own risk.

Age Restriction

In accordance with UK licensee law when you place an order with Just Great Wine you warrant that you are at least 18 years of age and that you are legally capable of entering into binding contracts. If you are buying the wine as a gift then the recipient must be 18 years old. All goods must be signed for on delivery by an adult who can prove if necessary they are aged 18 years or over.

Delivery Terms and Conditions

  • Delivery is £5.99 (including VAT) for each of the first two cases of 12 bottles to be received at the same delivery, for the third case there is no charge provided they are purchased for the same delivery. For a delivery of four or more cases there is no delivery charge
  • From the time of placing your order we aim to deliver within 10 working days, although it will often arrive much faster. Just Great Wine is dependant on a third party courier for delivery for all their wines and shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond their control.
  • Deliveries are made Monday to Friday 9.00am to 5.00pm by our couriers. Just Great Wine do not offer delivery on weekends or UK national holidays.
  • The Just Great Wine courier delivers to anywhere on the UK mainland but not the Scottish Highlands, UK Offshore, Isle of Wight, Isle of Man and Northern Ireland. Delivery to Scottish Highlands, Isle of Wight, Isle of Man and UK Offshore can be arranged for an additional service charge. Deliveries can be made to anywhere in the world (subject to import restrictions) and the export price for the wines can quoted excluding UK Customs Duty (currently £1-30 per bottle of still wine) and UK VAT. Please contact customer services for details of non UK mainland delivery charges or export pricing.
  • The courier will ask you to sign a 'proof of delivery' sheet or electronic notepad. If there is any obvious damage to the content of the package, it needs to be noted on the delivery record.
  • All goods must be signed for on delivery by an adult aged 18 years or over. If the courier is unsure of the age of the recipient he is legally required to ask for proof the recipient is 18 years or over. If no one of that age is at the address when the delivery is attempted the goods will be retained by the courier, in which case the courier will leave notification of attempted delivery. The carrier will leave a card explaining they have called and they will re-attempt to deliver the wine the following day. If the parcel is not delivered on the second attempt, then another calling card will be left explaining that the courier have attempted a second delivery and the parcel can be collected from a local depot. If the wine is not collected from the local depot within the next 2 days the goods will be returned to Just Great Wine and the customer will then be responsible for collecting the parcel from Just Great Wine at their own expense. In case of any doubt, the leaving of a calling card counts as one delivery attempt
  • If the customer has given instructions as to where to leave the wine if there is no-one available to sign for the package it will be left in the place described on the order form. If Just Great Wine is to leave the wine outside your house it will be left at the customer's own risk.
  • Just Great Wine must have confirmation of any breakages or shortages within 7 days of delivery, either by telephone, e-mail or fax. If bottles are broken or damaged in transit to the customer, Just Great Wine will give you a refund for the damaged wines as long as you notify Just Great Wine within the 7 days and are then returned to Just Great Wine in their original packaging.
  • If no-one is home when the courier attempts to deliver your wine the courier will leave a card explaining they have called and they will re-attempt to deliver the wine the following day. If the parcel is not delivered on the second attempt, then another calling card will be left explaining the courier has attempted a second delivery and the parcel can be collected from the local depot. If the wine is not collected from the local depot within the next 2 days the goods will be returned to Just Great Wine and the customer will then be responsible for collecting the parcel from Just Great Wine at their own expense. In case of any doubt, the leaving of a calling card counts as one delivery attempt
  • On the very rare occasions when one of the Just Great Wine wines may be out of stock, we reserve the right to replace an out of stock wine with one of equal or higher value. If we sell out of a vintage we will replace that vintage with the current one. You can accept or decline any changes proposed by us. We will always keep you informed of any changes to your order and how your order is progressing.

    • Just Great Wine Returns Policy

    We consider your satisfaction with our products and service to be paramount. With this in mind if you are dissatisfied with the purchase you have made or the service you have received, please contact our customer service department on 0845 2 30 80 70 or email service@JustGreatWine.co.uk .

    Unfortunately being a perishable product, wine will from time to time be out of condition when you come to drink it. This is normally termed as 'corked' wine and occurs in less than one percent of wines consumed. If you are unfortunate enough to find a 'corked' wine within your case, please contact the customer service department. The wine must not be drunk or thrown out. We will arrange for the wine to be collected within two weeks and your account will be credited on receipt by us on return to Just Great Wine.

    If the product is delivered damaged or the wrong product is sent in error, please contact our customer service department and we will arrange for a refund or a replacement to be dispatched as soon as possible and for the damaged/wrong goods to be collected. If that wine is no longer available, we will offer an alternative product or give you the opportunity of a refund.

    Cancellations

    You may if you wish for whatever reason cancel your order. The cancellation period is up to 7 working days from the day after you have received your "unwanted wine". The bottles should remain unopened and intact. You can contact us on our local call charge number 0845 2 30 80 70 or you can send an email to service@JustGreatWine.co.uk

    We will reimburse all monies for the wine within 30 days from the date you notify us of the cancellation. The wines will to be returned to us at the customers cost. If the wines are not returned we will arrange collection and the collection cost will be deducted from your refund. Failure to return the wines, or make available for collection the customer is in breach of a statutory duty.

    When a customer cancels an order you shall be under a duty to restore the wines to Just Great Wine. You must retain and store the wines in good condition until we can arrange collection and the cost of collection will be deducted from your refund.

    If you fail to make the goods available for collection within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made and you will be charged for your order at the price set out on the web site.

    If you have any queries please contact us on sales@JustGreatWine.co.uk


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